E2 Customer Care

E2 Essential Elements strives to offer 100% organic natural products at the fairest price.
Discover on this page what our approach is and the importance we attach to the satisfaction of the end consumer.
 
 
E2 Essential Elements brand Commitment: 100% Natural and 100% Organic products.
Our raw materials are carefully studied and selected for their beneficial properties for human health.
Long-standing partnerships with our agricultural suppliers (mainly in Madagascar) enable us to obtain optimal raw material quality.
The formulation in our laboratories allows us to achieve targeted effectiveness (synergy) for a specific objective (Sleep Spray, Articular Body Lotion, ...). Our supply, packaging, storage and distribution chain is frequently audited to preserve the intrinsic qualities of the active ingredients contained in our natural products.
E2 Essential Elements only works with 100% Organic raw materials.
E2 Essential Elements Natural Products are Ecocert EcoGarantie Certified

E2 QUALITY INSURANCE & TRACEABILITY


E2 Essential Elements is a trademark of Laboratoires Paris Elysees.
The Laboratoires Paris Elysees strictly follows the international regulation system R.E.A.C.H. (registration, Evaluation, Authorization and restriction of chemicals) and I.F.R.A. (International Fragrance Association) as well as all other European and international norms.
Laboratoires Paris Elysees work exclusively with green raw material that are 100% natural and pure.
Our formulas are without parabens, aluminium salts, propellant gas, synthetic fragrances or mineral oils.
All of our ingredients are shipped to our laboratories in Grasse (France) for previous analysis to ensure quality standards (biochemical and botanical).
E2 products follow all requirements in terms of authorizations, allegations, traceability and are approved by external toxicology experts.
E2 products are Certisys EcoGarantie certified, a label that guarantees the origin and purity of our raw materials as well as providing guarantees on the production cycle.
They are also entirely compliant with the new European regulation GLS/CLC (Globally Harmonized System of Classification and Labelling of Chemicals) from June 1st 2015.


General Precautions
with Essential Oils


Essential Oils contain active substances and are not neutral.
Please find below some practical tips for using and storing our products.
More on our F.A.Q. page
 E2 formulations take into account the safety instructions imposed by legislations by fully managing the percentages of active substances authorised by the European Convention on Cosmetics and Natural Products.
 We recommend not to use our products in the presence of children under the age of one year (12 months).
Use caution for persons with asthma, epilepsy, allergy or with other health conditions.
 For pets, dogs generally respond well to Essential Oils, cats on the other hand are more sensitive to Essential Oils and can be disturbed by them (especially complexes containing Catnip (Nepeta Cataria) Essential Oil (Glossary )
 Always wash your hands after using Essential Oils, you don’t want to accidentally get oil in your eyes or mucus membranes as this will inevitably be very painful and possibly damaging
 Never allow children to use Essential Oils without the presence of an adult who is well informed about their use. Most Essential Oils smell wonderful and many Essential Oils such as citrus oils can smell as if they were “delicious” and safe to drink. Always keep your Essential Oils out of the reach of children. Treat Oils like drugs that are poison in unknown hands.
 Never put Essential Oils in your ears, eyes or nose. If you accidentally have Oils in your eyes, do not rinse your eyes with water. The Oil will then sink deeper and cause more pain and possible damage. Use a carrier oil (olive oil, grape seed oil, coconut oil or any vegetable oil) to extract the oil.
 Essential Oils are flammable. Keep them out of the way of fire hazards or extreme heat.
 Store Essential Oils in a dry and ventilated place, away from light and extreme temperature fluctuations.


What to do in case of misuse?


In case of misuse of our products, carefully follow the general advices given below.
Essential Oils are not neutral, they contain active ingredients that can, in some cases, cause dermal reactions, allergic or other.
In any case, be sure to keep the packaging or label of the product carefully and contact the nearest poison control centre (see below ).
 Generally speaking, three situations can lead to Essential Oil poisoning:

 product ingestion,
 misuse,
 allergic reaction,

Symptoms of intoxication (redness, itching on skin or convulsive seizures, but also neurological symptoms or respiratory and digestive complications) can occur within 30 minutes to 4 hours following the accidental or non-accidental use of the oil.

 In case of ingestion:
Do not induce vomiting! Do not give milk. Whether the person has ingested our products, just put his hands in his mouth or drank the bottle, don't hesitate: call the poison control centre.
 In case of ocular or mucosal projection:
As Essential Oil is not soluble in water, rinse thoroughly with a carrier oil (olive oil or any vegetable oil) and immediately call the poison control centre.
 On certain types of sensitive skin, prolonged skin contact can cause sensitization (redness, itching). It is then advisable to stop the use and consult a general practitioner.
In any case, do not hesitate to call the poison control centre or the EMS (Emergency Medical Service) in case of symptoms (respiratory, conscious or digestive disorders). When you call, be sure to specify whether the person has a history of seizures or epilepsy, as well as the symptoms present.
 


Emergency Telephone Numbers


Please find below the emergency information service numbers that will connect you to the poison control centre nearest your home.
Usually, these emergency telephone lines are open 7/7, 24/24; however, these times may vary depending on the country.
In all cases and whatever your country of residence, please remember this European emergency call number: 112
Austria : +431 406 43 43;
Belgium : +070 245 245 (7 /7 24/24);
Bulgaria : +359 2 9154 409;
Czech republic tel +420 224 919 293, +420 224 915 402;
Denmark : 82 12 12 12;
Estonia : tel nationally 16662, from abroad (+372) 626 93 90;
Finland : (09) 471 977 (direct) or (09) 4711 (exchange);
France : + 33 (0)1 45 42 59 59 or 08 00 59 59 59;
Germany : 030/19240;
Hungary : +36 1 476 6464;
Ireland : 01 8092566 or 01 8379964;
Italie : 0659943733;
Lithuania : 370 5 236 20 52 ou 370 687 53 378;
Malta : 2545 0000;
Netherlands : 030-2748888;
New zealand : 0800 764 766 or 0800 611 116;
Norway : + 47 810 20 050;
Portugal : 808 250 143;
Romania : 021.318.36.06;
Slovakia : 421 2 5477 4166;
Spain : + 34 91 562 04 20;
Sweden : 112 ou 08-331231.
United kingdom : +44 7769893997
USA : 1-800-222-1222
If requested, contact us to obtain the Material Safety Data Sheet (MSDS) of the product in question via our contact page
You may also contact us for any question about our products using this specific email address: care@e2essentialelements.com

Nature is the Essential Element


Discover E2 Essential Elements range of 100% natural products; Sanitizing Air Sprays, Body Cream Gels, Insects Repellents and our IRIS Diffuser and its patented Capsule-Refill System.

In accordance with our ethics and since always, we strive to formulate the best natural products at the fairest price.

Learn more by discovering Who We Are, What Our Approach is or by reading our FAQ and if you have any questions or requests, please do not hesitate to Contact E2 Essential Elements.

100% Organic and Natural Ingredients.

Carefully selected EOBBD* Essential Oils.

Certisys Ecogarantie certified and labelled products.

Formulas without parabens, aluminium salts, propellant gas, synthetic fragrances or mineral oils.

Formulas designed in laboratory under the control of cosmetologist experts

No ingredients from or derived from animal exploitation.

PET (polyethylene terephthalate) packaging: lightweight, strong, durable and virtually infinitely recyclable to minimize our impact on the environment.

*EOBBD: Essential Oils Botanically and Biochemically Defined (Glossary )

E2 Essential Elements products are certified by Certisys Ecogarantie
Certisys Ecogarantie Label

E2 Essential Elements products are tested and certified by the European Certisys Ecogarantie label.

E2 Essential Elements is on:
 

      

E2 ESSENTIAL ELEMENTS ON AMAZON

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E2 Essential Elements Natural Products are sold on Amazon

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E2 Essential Elements | The Excellence of Nature
- The Excellence of Nature -

 
E2 Essential Elements 2018.

E2 Essential Elements is a Trademark of Les Laboratoires Paris Elysees
Laboratoires Paris Elysees registered in Belgium under BE-VAT number 0534783071
with registered offices at: 28 Rue de Menin, 7700 Mouscron, Hainaut province, Belgium.
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